Privacy Policy

Who we are and how to reach us

This website is operated by TalkTech LLC, a technology consultancy run by Scott Spirek. We operate from the United States, and this site is intended for visitors in the United States. For any privacy question or request, reach us here: .

What we collect

We keep data collection light. Here is what we gather.

• Contact form details. When you use our contact form, we collect your name, email address, and message, plus your phone number and company name if you choose to add them. The form is processed through Netlify Forms, our hosting provider, which screens submissions for spam using Akismet, a service run by Automattic.
• Phone system check. If you use the free phone system check at /phone-check, your answers are scored in your browser and are not sent to us. A results link you copy keeps your answers inside the link itself, and our analytics are set to ignore that part of the link. If you choose to send us your results, we collect your name, email address, business name, and a summary of your results, including the results link, which holds your answers. The form is processed through Netlify Forms, which screens submissions for spam using Akismet.
• SMS opt-in. If you check the text-message opt-in box, we also record that you opted in and the phone number you provide, so we can text you.
• Booking details. If you book a call through the “Book a free 15-min eval” button, the booking runs through Cal.com, our scheduling provider. Cal.com collects your name, email address, the time you pick, and anything you type into the booking form, and passes it to us so we can hold the call. Its own privacy policy also applies to that booking window. The booking page is hosted on Cal.com under our account, and the booking goes to Scott Spirek at TalkTech.
• Phone calls. Our business line runs on a phone system we built on Telnyx. An automated attendant answers and tells you it is automated before it asks you anything. During business hours it offers a keypad menu; if you choose to speak with us, it asks why you are calling, sends what you say to an AI model that picks the right route, and holds you in a short waiting room while it rings our phones, with voicemail if we cannot pick up. After hours it asks for your name, a callback number, and the reason for your call, and can text you a link to book a time with us. Calls to our line are recorded from the moment we answer, and a recording notice plays first, before anything else. The recorder stops when you start leaving a voicemail or answering a recorded question, and that voicemail or answer is saved on its own. Calls we place to you are not recorded. We keep the recording, your caller ID, the time and length of the call, how it ended, any digits you key in, the text of what you say to the attendant, the recordings and text of your after-hours answers, and, for voicemails, the message itself and a short AI-written summary of it. We do not keep a transcript of your voicemail. Our phone platform's raw event log also holds the transcribed words.
• In-person meetings. If we meet in person, we may record the conversation for our notes. We tell you before recording starts, and you can decline. The recording is kept for 90 days.
• Missed-call text. If you call our business line and no person picks up, including when you leave a voicemail or speak only to the attendant, our system sends one text to the number you called from so you know we missed you and how to reach us, at most once every few hours. We keep your number, the time of the call, and the text we sent, with your inquiry records.
• Basic server logs. Like most websites, our host (Netlify) automatically records standard technical information such as your IP address and browser type as part of serving the site.
• Aggregate, non-identifying usage analytics. We measure how the site is used, such as pages viewed, the referring source, approximate location (country, region, and city, derived from your IP address, which is not stored), device or browser type, and whether the contact form was sent, the booking button was clicked, or the phone system check was started, finished, printed, shared, or sent (the event name only, never what you typed or chose). This is collected through Umami Cloud, a cookieless analytics service. It is not tied to you as an individual, and it does not follow you across other sites.

We do not ask for sensitive information, and please do not send it through the form, type it into the booking page, or share it on a call.

How we use your information

We use what we collect to:

• Respond to your inquiry and talk with you about your project.
• Schedule and hold a call you booked, including the calendar invitation and reminder emails for that appointment.
• Provide, discuss, and improve our services.
• Draft replies and organize inquiries with AI assistants from Anthropic, which means your message is sent to Anthropic's service.
• Answer our phone line with the automated attendant described above, take messages, and route your call to us.
• Turn voicemails into text and a short summary, and your after-hours answers into text, so we can call you back with context, and, when the attendant asks why you are calling, send what you said to an AI model that picks the right route.
• During a call with one of us, switch on a live transcription that suggests questions to the person on our end. It is off unless we turn it on for that call, it never speaks to you, both sides of that call are transcribed for it, and we keep that text with the call record. We can use it on calls we place to you as well.
• After a call, or an in-person meeting we recorded after telling you, have AI read the recording or our own dictated recap and turn it into notes, a lead rating, and a draft follow-up text or email. A person reviews the draft before anything is sent.
• Send text messages only to reply to you, to send service updates if you checked the SMS opt-in box or texted us first, to text you something you asked for during a call, or to send a single missed-call text. We do not send marketing texts.
• Keep the site and our systems secure, screen out spam, and meet our legal obligations.

We do not use your information for anything we have not described here.

Cookies and tracking

This site does not use advertising cookies or cross-site tracking cookies, and it does not build advertising profiles about you. Our analytics are cookieless, so there is no tracking cookie to consent to and no cookie banner is required.

One exception to note: the booking button is provided by Cal.com. It loads a small script from app.cal.com on every page once the page has rendered, so Cal.com's servers see the same basic technical information (such as your IP address and browser type) that any server sees when it delivers a file, and that request may set a short-lived security cookie on the cal.com domain even if you never click. When you open the booking window, Cal.com may set additional functional cookies to run the scheduler. None of these are advertising or cross-site tracking cookies.

We self-host our fonts, so loading the site does not hand your visit to a third-party font service.

If we ever introduce cookie-based tracking or advertising pixels, we will add that disclosure here, along with a way to opt out, before they take effect.

Text messaging (SMS) program

Here is how our text messages work, whether you opted in on our contact form or called our line and we could not answer.

• You give consent by checking the opt-in box. It is never pre-checked.
• Consent covers responses to your inquiry and service updates from TalkTech. We do not send marketing texts.
• Consent is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help.
• Missed-call text. If you call us and no person answers, you get one informational text from TalkTech with how to reach us. We keep offers out of it. Reply STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) and we stop texting that number from that line; replying START or YES turns texts back on. Reply HELP for help.

Texts are sent through Telnyx, our phone and messaging carrier. Telnyx keeps its own delivery records and may scan message content to block spam. We do not sell or share the phone numbers collected here for the marketing of anyone else. You can review the opt-in language on our contact form.

Sharing and sale of your data

We share personal information only with the service providers that help us run the site and handle your inquiry, such as Netlify, our hosting and form provider (and Akismet, which Netlify uses to screen submissions for spam), Cal.com, our scheduling provider, Umami Cloud, our analytics provider, Telnyx, our phone and messaging carrier and call platform, which carries calls and texts, speaks our prompts, records calls, voicemails, and after-hours answers and holds each recording until we copy it, and transcribes what you say to the attendant and our live conversations when coaching is on, Supabase, our database and file storage, where call records, recordings, voicemails, text messages, and the other records this policy describes live, Google Firebase, which delivers notifications to our phones with the caller's number, a preview of a text you send us, and a line of what you told the attendant while waiting for us, Deepgram, which turns voicemails, after-hours answers, and some meeting recordings into text, directly and through Telnyx, and Anthropic, whose AI models route your call based on what you say, write summaries and suggestions, rate leads for us, and help us draft replies. These providers process data on our behalf, not for their own marketing. Telnyx, as a carrier, also keeps its own call and message records. Recordings we review after a call or meeting are usually transcribed on a server we own, so that audio stays with us. We may also disclose information when the law requires it.

Anthropic does not use what we send it to train its AI models. Our phone system and our tools reach Anthropic through its commercial API, which bars training on customer content, and the model-training setting is turned off on the individual Claude accounts we use to draft replies. Anthropic may keep, and use for safety purposes, content its automated safety systems flag, and anything submitted to it as feedback. Deepgram and Telnyx process speech under their own terms.

Cal.com is a hosted, third-party scheduling service. When you book a call, it processes your booking details on our behalf as a processor and sends the confirmation and reminder emails for that appointment. That data is not sold, and it is not used for advertising.

Umami Cloud is a hosted, third-party, privacy-focused, cookieless analytics service. It processes aggregate, non-identifying usage data on our behalf as a processor. That data is not sold, and it is not used for cross-site tracking or advertising profiling.

Our site links to other sites, including client projects we built. Those sites have their own privacy policies, and this one does not cover them.

We do not sell your personal information, and we do not use it for targeted advertising.

Your Indiana privacy rights

Indiana has a consumer data privacy law, the Indiana Consumer Data Protection Act (Indiana Code Article 24-15), effective January 1, 2026. Based on our size and how we operate, we do not believe TalkTech meets the thresholds that would make it subject to the Indiana Consumer Data Protection Act, but we honor the rights described here voluntarily.

If you are an Indiana resident, you can ask us to:

• Confirm whether we process your personal data and access it.
• Correct inaccuracies in your personal data.
• Delete personal data we hold about you.
• Get a portable copy of the data you provided, where applicable.
• Opt out of targeted advertising, the sale of personal data, and certain profiling. As noted above, we do not currently do these.

To exercise any of these, reach us at . We aim to respond within 45 days, and the first response each year is free. If we deny your request, you can appeal by replying the same way. We will tell you our decision in writing within 60 days. If we still say no, you can also contact the Indiana Attorney General to submit a complaint. We offer these choices to Indiana residents, and we will honor reasonable requests from people elsewhere as well.

Data retention

We keep inquiry records, including contact-form submissions, booking details, email threads, call records, voicemails, and the text of answers you gave our attendant, only as long as we need them to work with you, generally no longer than 36 months after our last contact, and we delete what we no longer need. Call recordings and meeting recordings are deleted automatically after 90 days; voicemails, recorded answers, call records, and text threads are deleted by hand under the same 36-month rule. Two exceptions apply, and they hold even if you ask us to delete your other information. Records of your consent to receive text messages, and any request to stop, are kept for at least four years after the last text so we can show that consent was given and honored. Contracts, invoices, and tax records for client engagements are kept as long as contract and tax law require, typically seven to ten years after the engagement ends. Aggregate analytics are kept by Umami Cloud for its plan's retention period, our host's server logs are kept for the period Netlify sets, and our other service providers keep their own operational logs for the periods their policies set.

How we protect your information

We use reasonable technical and organizational measures to protect the information we collect. No website or method of transmission is perfectly secure, so we cannot promise absolute security, but we work to keep your data safe.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us here: and we will delete it.

Changes to this policy

We may update this policy as our practices or the law change. When we do, we will revise the date at the top. The Last updated date always reflects the current version.